PERSONAL SELLING SKILLS

A highly intensive personal (one to one) selling skills workshop that will give your sales staff necessary skills, proper attitude and much needed competence to maximize sales and create long-term customer loyalty. 
For everyone responsible for generating sales through personal contact with their clients.

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RETAIL SELLING EXCELLENCE

Companies today want salesmen rather than ordinary order takers! 

Our workshop provides an structured and organized approach to the sales team ensuring successful and productive selling to retailers. We also provide a system to implement and monitor progress on skill enhancement of the field sales staff. 

For those who are responsible for retail excellence to ensure business results.

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TERRITORY MANAGEMENT

Territory management includes determining accounts priorities and using deciding who to visit, when to visit and how often to visit them. 

The course presents an analysis of participants own territories to solve their own time and territory management issues. This working session will help to identify and overcome barriers to effective time and territory management issues. 

Proven time management skills and approaches will concentrate on how to help determine how much energy, resources, and territory coverage is needed.

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DISTRIBUTION TEAM MANAGEMENT

Delivering business results through available human resource is a challenge for sales managers. To do so effectively one must master the skills required. 

In this highly interactive workshop we will discuss the very practicable leadership process specially designed for a sales organization, the ways of effective communication, motivation through coaching and mentoring, and also the tools of management controls. 

Coupled with an effective and traceable retail sales process makes it second to none for sales managers who are responsible for retail sales.

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DISTRIBUTOR MANAGEMENT

In this highly competitive business world, it is extremely important to develop an effective and efficient distribution network. In the times to come this task will only get more challenging. 

Through this workshop we will work together with our participants on planning the required distributions network, engaging the right distributors, managing the deliverables through SMART KPIs (Key Performance Indicators), stock management and redistribution in line with business objectives.

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MOTIVATING SALES TEAM

Hiring good sales people is only half the success! 

Motivating sales people is extremely important to achieve desired results. We can offer some great advice on building and motivating your sales force to deliver great business results.

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KEY ACCOUNTS MANAGEMENT

Success at key and strategic account selling needs a proven, effective sales process. Key and Major account selling requires your team to dig deep to understand the client's organization and business challenges. 

We can make them understand the concept, approach and can also make them practice business situations through our effective role plays providing them the required morale and confidence boost.

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MODERN TRADE MANAGEMENT

Retail markets tend to modernize from largely traditional trade to modern trade. Smart players manage this evolution that is bound to occur. 

To understand and manage the modern trade it is essential to learn the reasons why consumers buy in MT outlets. Similarly, a different skill set needs to be learn and practiced to manager modern trade (either local or modern). 

In our workshop we will discuss the changing retail environment, channels, operating model, growth factors, account planning process, partnership concept, role of customer manager and point of purchase drivers that are essential to effectively managing modern trade channels.

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NEGOTIATION SKILLS

Negotiation is not just above having a structure to follow during a client meeting, it is about understanding and managing people and situations. It is a skill for frequent business and personal usage, yet remains a mystery to many people. 

During this course, delegates will explore various negotiation styles, persuasion methods, win-win concept and strategies concentrating on improving the personal performance.

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NEGOTIATION SKILLS @ RETAIL

Most of the salesman today lacks fact-based rationale selling techniques and bank only on the personal relationship development using push sales methods. 

Our workshops can make them realize and learn the right smart way to develop and strengthen personal relationships with retailers through fact-based rationale selling ensuring profits to retailers and hence, enhancing sales.

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SALES MANAGEMENT FOR SENIOR SALES MANAGERS

Success can take the result oriented individual to senior sales positions but it takes a lot more to justify the effectiveness at senior position within an aggressive sales organization. 

In this highly interactive workshop we will together discuss and practice how to develop a visions or to seriously contribute to the business vision by defining the "right path" for your team, articulating an effective and result-oriented organization by placing the "right people at the right positions", building team capability to face today's challenges, ensuring operational excellence by bringing the best out of the team and also to develop a performance management culture that ensures delivery of business results. It is a must for senior sales managers and for those who have to the potential to be at senior sales positions.

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LEADERSHIP IN SALES

This highly effective workshop provides an effective and easy to implement leadership process within a sales organization. 

The contents are designed keeping in view the actual challenges in a sales organization and will help participants understand the applications of vision sharing, strategy making, motivating people through coaching and mentoring to foster operational excellence with winning mindsets and also about managing diversified team members ensuring discipline, encouragement and delivery of business results.

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CUSTOMER SERVICES

This course is for people on the front line of customer service. The training is designed to help you handle difficult customers and situations and to make the most of every customer contact. 

The course will give you the skills to develop customer loyalty and how to take care of yourself and feel confident in any customer situation. 

We will work with you on advanced listening and responding skills, how to make the customer point of view work for you, handling complaints with empathy and efficiency and more importantly, gaining confidence in your customer service role.

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CHANNEL MANAGEMENT

Channels today play vital role for the success of a sales organization in today's world. Whether its about managing existing channels or developing new sales channels. 

In this interactive session we will discuss and practice the identification of channels, understanding channel needs, articulating channel strategies, channel-demanded resource deployment and development, planning, executing and managing sustainable channel plans for desired business growth.

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TRADE MARKETING

Trade Marketing delivers preferred customer relationship and consumer preference at the point of sales. Sounds simple! In fact it is not! 

The applications differ from category to category and company to company. 

This workshop will deliver the concept of trade marketing, tools of trade marketing, retail outlook concept, trade segmentation model, applications for your company keeping in mind the actual challenges and cycle planning.  A must for trade marketers and senior sales managers.

LEADERSHIP SKILLS

Our Leadership Skills Training Workshops (Basic and Advanced) can be tailored as in-house programs to address specific issues within your own company.   In this leadership workshop we work on leadership styles, emotional leadership, styles of leadership, leadership effectiveness tools and techniques, empowering, delegating, coaching, identifying and improving behavioral issues within team members, handling your and other people stress, and creating respect for the personal role of the leaders and the chain of command.

INTERVIEWING SKILLS

"Great Leaders surround themselves with talented people!

Our workshop will help you understand the impact of hiring good resources through effective competency based interview techniques, Together we will discuss and practice the tools, articulating interviewing questions to best understand the applicants usefulness for the organization and the process of interviewing that eliminates mistakes."

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EFFECTIVE APPRAISAL AND PERFORMANCE MANAGEMENT SKILLS

"In this interactive workshop, delegates get to explore management experiences, as an appraiser or as a an appraisee, and what specifically made them good or bad (or even ugly...) Delegates distinguish between good and bad management practices and begin to unpick the elements that make up outstanding performance management.

A must for HR professionals and senior managers in the company."

 

 

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SUCCESSION PLANNING

"In today's competitive business world, it is a big challenge to reduce the risk of losing key people.

Succession planning not only allows identification of individuals who can step into key positions but also assists planning of competency development of individuals with potential to do so.

In this workshop we will discuss the impact of succession planning on business success, criteria and processes to identifying, retaining and developing  potential successors."

 

TRAINING NEED ANALYSIS   

TRAIN THE TRAINER

"It is not very easy to stand up in front of others as an 'expert'. People expect a lot when they attend a workshop, and a 'run of the mill' training puts people to sleep, but we will keep you awake - guaranteed.

Our approach is about inspiring and motivating the people who work with us, giving them simple usable skills, and making the training room a really fun and learning place to be.

We will work with you on understanding audience needs, articulating material to suit the situation, adapting different styles, creating a learning ambiance, handling audience, and making learning and development exciting and creative.

Our workshops are customized solutions based on our client and audience needs."

MANAGING PEOPLE

"Managers are expected to be able to manager others up and down the corporate ladder. In fact most people like being managed' if they're being managed well.

Managing people is about being clear and communicating in ways that people understand.

In our workshop we will discuss and practice the ways and techniques to be used in different situations."

 

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TEAM BUILDING

"Out workshops on Team Building are tailor-made based on our client's needs, with focus on developing team bonding through positive communication and boosting energy within the team members.

Through discussions, brain storming, game play, role play and goal setting, we sort out problems, put forward new ideas, plan the future, look at the team's 'purpose', 'vision' and 'mission' and learn more about each other as people. Team members will enjoy a fresh perspective, achieve a sense of focus, build confidence and prepare for the real ""game"" ahead.

This will have a positive effect on the morale, motivation, confidence and effectiveness of the team and its individual members that immediately transfers to the workplace."

 

 

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MANAGERIAL SKILLS

"In this workshop our participants will learn how to apply core management skills, tools and techniques to deliver results, how to develop a proactive approach, enhance leadership abilities by learning emotional intelligence, motivate and empower team members through strong and positive communication, art of delegations and how to develop a management vision for success.

This is a must attend workshop for managers who want to polish their managerial skills and those who want to become effective managers. "

 

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DECISION MAKING SKILLS

"Whenever you see a successful business, someone once made a courageous decision.

Nothing is more difficult, and therefore more precious, than to be able to decide.

In our workshops we will discuss and practice thinking styles, critical thinking, problem solving techniques, role of communication and assertiveness.

Its a must for managers and decision makers at all levels."

 

 

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CHANGE MANAGEMENT

"This workshop will help you explore and understand the things that happen before, during and after change. It will offer practical tools to make potentially difficult situations a bit easier and it will engage you with change in realistic and empowering way.

This workshop is suitable for anyone facing change in the workplace, whether initiating it yourself, having it thrust upon you or managing other people through it. "

 

 

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CONFLICT MANAGEMENT

"This conflict management course helps you understand that solution lies with you, not them.

Changing what you do, what you say and how you say it, you will create changes in the other person. Even if you don't always get what you want, you will be driving what happens between the two of you, not them. We will together discuss the purpose of conflicts, working with difficult people, turning arguments into discussion, defusing blame, dealing with strong feelings, and creating win-win resolution."

 

COMMUNICATION SKILLS
"Mis-communication is normal.

What we do here is help people reduce the chances of misunderstanding to a minimum.

Our Communication Skills Training (Basic and Advanced) can be tailored as an in-house management program to address specific issues within your company.

We help our participants by providing awareness on the issue, discussing communication dynamics, working with body language, developing listening and responding skills, using positive reinforcement, managing conflicts and gaining confidence."

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INTERPERSONAL SKILLS
"We all start interacting with other people from the moment we're born.

People with good interpersonal connect with other people effortlessly, they seem to know the right things to say and they make communication in general an easy process. It is certainly possible, with a little effort, for everyone to develop really effective interpersonal skills. It's all about identifying which feelings get in the way of connecting with others.

A little time spent working on you interpersonal skill set will pay huge dividends."

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PRESENTATION SKILLS
"Whether you're a complete beginner or looking to improve existing skills, we have training courses (Basic and Advanced) that will bring out the best in you or your staff.

We help our participants understanding and overcoming the fear factor and also how to articulate and manage their presentations."

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TIME MANAGEMENT
Our Time Management workshop will help participants to identify and overcome barriers to effective time and management issues; are  priority driven and through the use of time management tools and an analysis of participant's own time usage, each participant will learn to solve their own time and management issues.

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STRESS MANAGEMENT
"Managing stress is all about taking charge: taking charge of your thoughts, your emotions, your schedule, your environment, and the way you deal with problems.

The ultimate goal is a balanced life, with time for work, relationships, relaxation, and fun – plus the resilience to hold up under pressure and meet challenges head on."

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SELF MANAGEMENT
"Self management is an essential competency for all successful people at all levels in an organization.

We help understanding the concept and its importance, tools and techniques, business applications tailored to your organization needs."